✶Refund & Cancellation Policy
Last updated 10 July 2026
Idleai charges advertisers for campaigns. Developers are paid by idleai and are never charged, so this policy concerns advertiser payments only.
What advertisers pay for
Advertisers fund a campaign budget in advance. The budget is drawn down as the campaign’s ad line earns verified views and clicks, at the per-view and per-click rates set on the campaign. Every charge maps to activity recorded in the campaign ledger, visible in the dashboard.
Cancelling a campaign
- A campaign can be paused or ended at any time from the dashboard. Serving stops within minutes and no further charges accrue.
- There is no lock-in, minimum term, or cancellation fee.
Refunds
- Unspent budget is refundable. Any prepaid campaign balance not yet drawn down by verified activity is refunded in full on request.
- Delivered activity is not. Charges for views and clicks that were already verified and served are non-refundable, since the developer share has been credited.
- Invalid activity is credited back. If activity you were charged for is later found invalid — fraudulent, automated, or in breach of our counting rules — the corresponding amount is credited back to your balance or refunded.
How to request a refund
Email admin@idleai.app from the address on your advertiser account, naming the campaign. We confirm within 2 business days, and approved refunds are returned to the original payment method within 5–7 business days of approval. Where the payment provider takes longer to settle the reversal, the provider’s timeline applies.
Developers
Idleai never charges developers, so there is nothing to refund. Earnings, the settlement period, and payout reversals for invalid activity are covered in the Terms of Service.
Contact
Questions about this policy: admin@idleai.app.